Last updated: 18 September 2026
We want you to enjoy your tea. If something is not right, tell us and we will put it right.
The short version
30 days. Sealed containers only. Full refund to your original payment method.
What can be returned
You may return any product within 30 days of delivery, provided it is:
- unopened, with its seal intact, and
- in its original packaging and in resalable condition.
Accessories — infusers, tins, teaware — may be returned within the same 30 days if unused and in their original packaging.
What cannot be returned
Food safety means we cannot resell food that has been opened, so we cannot accept:
- opened or unsealed tea, herbs, botanicals or coffee
- custom blends made to your own recipe, which are prepared for you alone
- gift cards
- items marked final sale at the time of purchase
This does not affect your rights if an item arrives damaged, faulty, or is not what you ordered — see below.
If your order arrives damaged, faulty or wrong
Contact us within 7 days of delivery at info@earthbloomtea.com with your order number and a photograph of the problem. We will send a replacement or refund you in full, including the original shipping charge, whichever you prefer. You will not be asked to pay return shipping, and in most cases we will not ask you to send food products back at all.
How to start a return
- Email info@earthbloomtea.com with your order number and what you would like to return.
- We reply within 1 business day with return instructions and the return address.
- Post the item back to us. Keep your tracking number until the refund appears.
Please do not send anything back before contacting us — unannounced returns can go astray and we may not be able to identify them.
Who pays return shipping
- Changed your mind: you pay the return postage, and the original shipping charge is not refunded.
- Our error, or a damaged or faulty item: we pay, and you get the original shipping charge back too.
Refunds
Once your return reaches us we inspect it and email you the outcome, normally within 2 business days.
Approved refunds are issued to the original payment method — we cannot refund to a different card or account. We process the refund immediately; your bank then takes a further 5 to 10 business days to post it to your statement. That last step is in your bank’s hands, not ours.
The refund covers the price you paid for the returned goods, plus tax. Shipping is refunded in the circumstances described above.
Exchanges
The fastest way to exchange something is to return the original item for a refund and place a new order, so you are not waiting on our return being processed first.
Cancelling an order
Orders are usually packed within one business day. If you email us before your order has shipped we will cancel it and refund you in full. Once it has shipped, please use the return process above.
Unrecognised charge on your statement
Before opening a dispute with your bank, please email us with the date and amount. Your statement will show the descriptor given on your order confirmation, and a charge from a checkout domain can look unfamiliar. We can identify the order and, if it is wrong, refund it straight away — usually far faster than a bank dispute.
Contact
1487783 B.C. LTD. (Earth Bloom Tea)
250 – 997 Seymour Street, Vancouver, BC V6B 3M1, Canada
info@earthbloomtea.com
We answer email within 1 business day, Monday to Friday.