Last updated: 18 September 2026
Where we ship
We ship across Canada, to all provinces and territories. Orders are dispatched from Canada.
Processing time
Orders are packed within 1 to 2 business days of payment clearing. Business days are Monday to Friday, excluding statutory holidays in British Columbia. Custom blends are made to order and may take one extra day.
Orders placed on a weekend or holiday are processed the next business day.
Delivery estimates
Once dispatched, typical delivery times are:
- British Columbia and the Prairies: 2 to 5 business days
- Ontario, Quebec and Atlantic Canada: 4 to 8 business days
- Northern and remote communities: 7 to 14 business days
These are carrier estimates for the time after dispatch, not guarantees. Add the processing time above to estimate when a parcel will arrive.
Shipping cost
Shipping is calculated at checkout from your delivery address and the weight of your order, and is shown in full — with any applicable tax — before you pay. There are no charges added after you place your order.
Carriers
We ship with Canada Post and, where it is faster or during postal disruption, with alternative couriers. During the current Canada Post overtime action, orders may ship via an alternate carrier and PO Box deliveries may be affected — if your address is a PO Box, please include an alternative address or contact us before ordering.
Tracking
You receive a confirmation email when you order and a second email with a tracking number when your parcel ships. Tracking can take up to 24 hours to show movement after the label is created.
Delays
Weather, customs, labour action and carrier backlogs can delay a parcel beyond the estimates above. We monitor every shipment and will contact you if something is stuck. If a parcel has not moved for 10 business days, email us and we will open a trace with the carrier and either replace the order or refund it.
Wrong or incomplete addresses
Please check your address before completing checkout. If a parcel is returned to us because the address was wrong or incomplete, we will refund the order less the shipping we paid, or reship it once you cover the new postage. We can correct an address before dispatch if you email us quickly.
Unclaimed parcels
Carriers hold undelivered parcels at a depot for a limited period before returning them. If a parcel comes back to us unclaimed, we refund the goods but not the original shipping.
Damaged in transit
If your order arrives damaged, email info@earthbloomtea.com within 7 days with a photograph and we will replace or refund it in full, including shipping. See our Refund & Return Policy.
Taxes and duties
Canadian sales taxes are calculated at checkout and included in the total you pay. Because we ship domestically, there are no import duties or customs charges on your order.
Contact
1487783 B.C. LTD. (Earth Bloom Tea)
250 – 997 Seymour Street, Vancouver, BC V6B 3M1, Canada
info@earthbloomtea.com
We answer email within 1 business day, Monday to Friday.